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Have a problem with a Concepts Product? Call / email us for return for replacement, repair, or exchange.* Product may be returned due to manufacturing defect or if causes skin irritation. Unhappy with your selection: you can exchange for a small Packaging cost handling fee. See below. The construction, finish & plating is guaranteed. Besides making Concepts Earrings non-irritating to Sensitive Ears, we use up to 10 times more gold on gold-tone styles than most other plated and vermeil lines. This fine jewelry finish of Concepts Earrings lasts for decades, where as the finish on other products can change within months, especially with women who have high acidic skin, which is often the case with sensitive women.** If you / your customer is not 100% completely satisfied contact us and we'll help - no worries! Now in the second generation, we offer the best customer support, the best products, all with a Southern Hospitality that can't beat!



Defective Merchandise may be returned for repair, replacement or refund. Please insure and keep proof of return.
Click here for More Information / Optional Return Labels


Concept will gladly issue credit or exchange for items not moving in your store at Cost less Packaging Cost (PC)


1.) Call Concept for RA and to Order SALE PACK to use prior to return.

2.) Concept will send Sale Pack: Your Choice of Sales: Buy 1 Get 1 of Equal or Less Value Free; 30% Off or 50% Off.

3.) Run Sale for 2-4 weeks. This gives you an opportunity to create excitement and sales in your store! You can overlap your new order with the old merchandise, or wait until you return your old merchandise, your choice.

4.) Prepare remaining items for return. List out all style numbers you are returning and the retail ticket amount. If you want Concept to calculate the credit amount* no copies of invoices needed, otherwise please enclose copies of invoices showing what was paid for the items you are returning.

5.) Please Insure return shipment. Concept can not be responsible for packages lost in transit.

6.) Credit amount to be cost less Packaging Cost (PC)

Product purchased as padded $.19/pad

Product purchased with Boxes: $.59/box

Ear Piercing Earrings in Sterile Bubble Pack: $.25 /pack

*Concept calculates credit: Items normally sold at special costs, credit issued at special cost less packaging cost. Items normally sold at triple keystone, credit issued at triple keystone, less packaging cost. Ear Piercing Earrings no longer in sterile bubble packs can not be returned for credit.


Customer Service - Just a phone call, fax or email away!

Call: 1-800-926-3277  Fax: 1-800-247-7290



Mailing  & Physical Address

Concept Marketing, Inc.

1000 Arendell Street

Morehead City, NC 28557 US


Hours of Operation

Monday - Friday 08:00 a.m. - 05:00 p.m. EASTERN

Closed Saturday & Sunday

Closed Holidays


*Items are sent back out in the packaging they are returned in, or in no packaging. (No Box, or Pad.) If an item is not available for repair or replacement, we will issue a credit. If you want to exchange an item that is not defective, there is a small restock fee to help cover the cost of the repackaging.


**Concepts Earrings for Sensitive Ears are made of Surgical Stainless Steel and 30 mils of 24Kt Gold Electroplated directly to the surgical stainless steel. Concepts 14Kt Gold earrings are made of nickel free 14Kt Gold. Concepts sterling silver pendants are made of nickel free sterling silver. Concepts necklaces used on the sterling silver pendants are Italian made, sterling silver


Concepts Earrings & Pendants are Proudly Made in the USA. Family Owned & Operated Since 1973

Concept Marketing, Inc.
1000 Arendell St.
Morehead City, NC 28557 USA

Phone: 1-800-926-3277 Fax: 1-800-247-7290